SmallBizGenius Analysis
Darngoodyarn receives mixed reviews, with customers frequently praising the unique sari silk products and the company's ethical mission. However, issues with order fulfillment, product quality inconsistencies, and customer service responsiveness are recurring concerns.
Category Breakdown
Scores based on analysis of 164 recent reviews
Product Quality
6.5/10Reviews are mixed regarding product quality. Many customers praise the beauty and uniqueness of the sari silk products, while others report issues such as dirty yarn, dye bleeding, and poor construction, with one reviewer stating the yarn was of "exceeding poor quality".
30 reviews mention thisCustomer Service
5.5/10Customer service experiences vary widely. Some reviewers praise the company's responsiveness and helpfulness, particularly highlighting individual representatives like Nicole, while others report long delays, unhelpful responses, and difficulty resolving issues, with one reviewer noting customer service took a "FULL WEEK to respond to one email every single time I responded to them."
25 reviews mention thisShipping & Order Fulfillment
4.0/10A significant number of reviewers report issues with shipping and order fulfillment. Common complaints include missing items, empty packages, and delayed shipments, with one reviewer stating "I ordered 2 skeins of yarn - never received. The package was delivered and it was completely empty."
20 reviews mention thisEthical Mission & Values
9.0/10Many reviewers appreciate Darn Good Yarn's commitment to fair trade practices and empowering women artisans in India. Customers feel good about supporting a company with a social mission, with one reviewer stating "Its ethos of providing fair and equitable employment to its artisan partners in India is really heartwarming."
15 reviews mention thisSari Silk Products
8.5/10The sari silk skirts, yarns, and other products are consistently praised for their beauty, versatility, and unique designs. Customers appreciate the vibrant colors and the ability to wear the skirts in multiple ways, with one reviewer saying "Darn Good Yarn has the most beautiful sari wrap skirts which are 2 layers and can be worn many different ways as skirts, tops, and dresses!"
12 reviews mention thisFacebook Community
8.0/10Several reviewers mention the positive and supportive community fostered within Darn Good Yarn's Facebook group. Customers appreciate the opportunity to connect with other crafters and skirt enthusiasts, with one reviewer noting "It is such a great and supportive community too."
5 reviews mention thisPros & Cons
What Customers Love
"The skirt is amazing and excellent quality."
"With each purchase, I am helping Indian women with their employment. All around great feelings!❤️"
"The reversible, sari skirts are so comfy!!!"
"Darn Good Yarn is a responsive company, with excellent customer service."
"It is such a great and supportive community too."
Common Complaints
"Their yarn is expensive and I’ve gotten multiple orders where the yarn arrives covered in hair and dirt as if it was stored on the floor."
"I ordered 2 skeins of yarn - never received. The package was delivered and it was completely empty."
"Customer service took a FULL WEEK to respond to one email every single time I responded to them."
"Their yarn is expensive..."
"Can confirm JRabbit's account of the CEO's attack on Rangeelaa."
Common Questions About Darngoodyarn
Answers derived from customer review patterns
Is Darngoodyarn legit and trustworthy?
Darngoodyarn is a legitimate company that has been in business for several years, with a focus on ethical sourcing and fair trade practices. However, based on the analyzed reviews, some customers have reported issues with order fulfillment, product quality, and customer service responsiveness. While many customers have positive experiences, the recurring nature of these complaints suggests that potential buyers should be aware of these risks before making a purchase. It's advisable to carefully review the company's policies and contact customer service with any concerns before placing an order.
Based on 45 reviewsDoes Darngoodyarn have good customer service?
Customer service experiences with Darngoodyarn appear to be inconsistent. While some reviewers praise the company's responsiveness and helpfulness, particularly highlighting individual representatives, others report long delays, unhelpful responses, and difficulty resolving issues. Some reviewers have noted that it can take several days to receive a response to emails, and that the company's return policies can be restrictive. Therefore, while some customers have had positive experiences with Darngoodyarn's customer service, it's not a consistently reliable aspect of the company.
Based on 25 reviewsIs Darngoodyarn worth it for small business?
Whether Darngoodyarn is worth it for small businesses depends on their specific needs and priorities. The company's unique and ethically sourced products could be a good fit for businesses that value sustainability and fair trade. However, the reported issues with product quality, order fulfillment, and customer service responsiveness could pose a risk for businesses that require consistent supply and reliable support. Small businesses should carefully weigh the potential benefits of Darngoodyarn's products against the potential risks before making a decision.
Based on 15 reviewsWhat is Darngoodyarn's return policy like?
The reviews do not explicitly state the details of Darngoodyarn's return policy, but several reviewers mention difficulties with returns. Some reviewers report being charged restocking fees, while others mention that the return window is limited. It is recommended to carefully review Darngoodyarn's official return policy on their website before making a purchase, and to contact customer service with any questions or concerns.
Based on 8 reviewsWhat are the common complaints about Darngoodyarn?
The most common complaints about Darngoodyarn relate to product quality, order fulfillment, and customer service. Some customers report receiving yarn that is dirty, tangled, or has dye that bleeds. Others report missing items, empty packages, or delayed shipments. Additionally, some customers have had negative experiences with customer service, citing slow response times, unhelpful responses, and difficulty resolving issues.
Based on 30 reviewsLooking for Something Different?
Compare Darngoodyarn against 522 similar lifestyle & perks options.
View Alternatives